Politique de remboursement

 

RETURN & REFUND POLICY

Made-to-order prints All prints are produced individually on demand — each piece is made specifically for you at the time of your order. As such, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse.

Damaged or defective items If your print arrives damaged or with a production defect, please contact me within 3 days of delivery at https://sophie-sayas.com/contact/

with:

• Clear photos of the damage or defect
• Photos of the packaging if it was damaged in transit

Please do not send any items back without contacting us first — reach out via the link above so we can review your case. Once reviewed, we will arrange a replacement at no additional cost to you.

Handling your print Fine art prints on Hahnemühle paper are delicate. We strongly recommend:

• Handle with clean cotton gloves to avoid fingerprints and marks
• Do not touch the printed surface directly
• Store flat or roll carefully if not framing immediately

Any damage caused by improper handling after delivery will not be eligible for return or exchange.

Customs, duties & taxes Duties, taxes, customs clearance fees and any other charges are the responsibility of the buyer and are not included in the item price or shipping cost.

Questions? For any questions or concerns, please don't hesitate to contact me directly — I am happy to help.